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621511: Retail Supervisor SKILL LEVEL 4
| MLTSSL | Medium and Long-term Strategic Skills List |  |
| STSOL | Short-term Skilled Occupation List | |
- SummaryEligibility Summary Table
- State EligibilityDetails
- ANZSCO CodeInformation
- Unit GroupInformation
ELIGIBILITY SUMMARY TABLE - ANZSCO 621511
| General Skilled Visa 189 | NOT ELIGIBLE | |||||
| State | Capital | Visa subclass 190 | Visa subclass 489 | List | ||
|---|---|---|---|---|---|---|
| ACT | Australian Capital Territory | Canberra |  | |  | |
| NSW | New South Wales | Sydney | | | | |
| NT | Northern Territory | Darwin | | | | |
| QLD | Queensland | Brisbane | | | | |
| SA | South Australia | Adelaide | | | | |
| TAS | Tasmania | Hobart | | | | |
| VIC | Victoria | Melbourne | | | | |
| WA | Western Australia | Perth | | | | |
 | Occupation may be eligible |
 | Occupation in the "Supplementary Skilled List" or "Special Conditions Apply" |
 | Check the State Eligibility tab to see further details |
| Occupation NOT eligible |
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AUSTRALIAN STATE ELIGIBILITY - ANZSCO 621511
ANZSCO 621511: Retail Supervisor
Description: Supervises and coordinates the activities of retail sales workers.
Skill Level 4 : Occupations at Skill Level 4 have a level of skill commensurate with one of the following:
- NZ Register Level 2 or 3 qualification or
- AQF Certificate II or III.
At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience may be required in addition to the formal qualification.
Assessing Authority
Alternative Titles
- Checkout Supervisor
- Sales Department Supervisor
Alternative titles are any commonly used alternative title (or titles) for the occupation. These alternative titles have the same meaning as the principal title but may be less commonly used.
Unit Group 6215: Retail Supervisors
Description: Supervise and coordinate the activities of retail sales workers.
Skill Level: Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
- In Australia:
AQF Certificate II or III (ANZSCO Skill Level 4)
- In New Zealand:
NZ Register Level 2 or 3 qualification (ANZSCO Skill Level 4)
At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Tasks
- Ensuring that customers receive prompt service and quality goods and services
- Responding to customers' inquiries and complaints about goods and services
- Planning and preparing work schedules and assigning staff to specific duties
- Interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances
- Instructing staff on how to handle difficult and complicated sales procedures
- Examining returned goods and deciding on appropriate action
- Taking inventory of goods for sale and ordering new stock
- Ensuring that goods and services are correctly priced and displayed
- Ensuring safety and security procedures are enforced
