Last update: 27 November 2020 | see more
EOI Backlog current to: 31/10/2020
561611: Switchboard Operator
Possible Visa Options
Visa Type Eligibility *Caveats Legislative Instrument MLTSSL STSOL ROL Visa Subclass 189Skilled Independent LIN 19/051 Visa Subclass 190Skilled Nominated LIN 19/051 Visa Subclass 491State/Territory nominated LIN 19/051 Visa Subclass 491Family Sponsored LIN 19/051 Visa Subclass 485Graduate Work LIN 19/051 Visa Subclass 482TSS: Medium & Short term LIN 19/048 Labour AgreementDAMA Visa Subclass 186ENS: TRT & DE LIN 19/049 Visa Subclass 187RSMS: TRT LIN 19/047 Visa Subclass 494SESR: Employer Sponsored LIN 19/219,
Visa Subclass 407Training: Enhance skills LIN 19/050
*Caveats / Applicable circumstances:
No conditions apply
State/Territory Eligibility Summary Table
State/Territory Nomination Visa Subclass 190 Visa Subclass 491 List ACT Australian Capital Territory NSW New South Wales NT Northern Territory QLD Queensland ('Offshore' list) SA South Australia TAS Tasmania VIC Victoria WA Western Australia (General stream) Occupation is in the State/Territory skilled occupation list and MAY be eligible if you meet the specific State/Territory nomination requirements (relevant work experience, suitable employment offer, etc.) Occupation MAY be eligible if you meet the State/Territory nomination requirements (critical skills, medical services, engineering occupations, etc.) Occupation is in the State/Territory skilled occupation list; OR in the Federal Government list (MLTSSL, STSOL or ROL list), however the Nominated Migration Program is currently suspended and invitations will not be issued Occupation MAY NOT be eligible
State/Territory Eligibility Details
561611: Switchboard Operator
Operates telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.
Occupations at Skill Level 5 have a level of skill commensurate with one of the following:
- NZ Register Level 1 qualification
- AQF Certificate I or
- Compulsory secondary education.
For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification.
In some instances, no formal qualification or on-the-job training may be required.
- Alternative Titles
- Telephone Operator
Alternative titles are any commonly used alternative title (or titles) for the occupation. These alternative titles have the same meaning as the principal title but may be less commonly used.
Unit Group 5616: Switchboard Operators
Operate telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.
Indicative Skill Level
Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.
AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)
In New Zealand:
NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)
For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.
- Operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls
- Responding to callers' inquiries by providing information such as telephone numbers, dialling codes, call costs, time delays and service difficulties
- Investigating operating system problems and informing maintenance services
- Alerting emergency services when required
- Recording details and determining charges for designated types of calls
- May monitor the efficiency of systems and maintain service sampling records
- Occupation ceilings program year 2020-2021
- Average Weekly / Annual Earnings 2018
Backlog & Invitations issued
Australian Bureau of Statistics, 2013, ANZSCO - Australian and New Zealand Standard Classification of Occupations, 2013, Version 1.3, cat. no. 1220.0, https://www.abs.gov.au/ausstats/[email protected]/mf/1220.0