Last list update: 21 April 2021 | see more
EOI Backlog current to: 28/02/2021
541211: Information Officer
Possible Visa Options
Visa Type Eligibility *Caveats Legislative Instrument MLTSSL STSOL ROL Visa Subclass 189Skilled Independent LIN 19/051 Visa Subclass 190Skilled Nominated LIN 19/051 Visa Subclass 491State/Territory nominated LIN 19/051 Visa Subclass 491Family Sponsored LIN 19/051 Visa Subclass 485Graduate Work LIN 19/051 Visa Subclass 482TSS: Medium & Short term LIN 19/048 Labour AgreementDAMA Visa Subclass 186ENS: TRT & DE LIN 19/049 Visa Subclass 187RSMS: TRT LIN 19/047 Visa Subclass 494SESR: Employer Sponsored LIN 19/219,
Visa Subclass 407Training: Enhance skills LIN 19/050
*Caveats / Applicable circumstances:
No conditions apply
State/Territory Eligibility Summary Table
State/Territory Nomination Visa Subclass 190 Visa Subclass 491 List ACT Australian Capital Territory NSW New South Wales NT Northern Territory QLD Queensland (Offshore) SA South Australia TAS Tasmania Category 1 (Graduates) VIC Victoria WA Western Australia (General stream) Occupation is IN the State/Territory Skilled Occupation List and MAY be eligible if you meet the specific State/Territory nomination requirements (relevant work experience, suitable employment offer, etc.) Occupation MAY be eligible if you meet the State/Territory nomination requirements Occupation MAY NOT be eligible Stream NOT applicable to the visa Subclass; or State/Territory currently not accepting applications
State/Territory Eligibility Details
541211: Information Officer
Responds to personal, written and telephone inquiries and complaints about the organisation's goods and services, provides information and refers people to other sources.
Unit Group 5412: Information Officers
Respond to personal, written and telephone inquiries and complaints about the organisation's goods and services, provide information and refer people to other sources.
Indicative Skill Level
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
AQF Certificate II or III (ANZSCO Skill Level 4)
In New Zealand:
NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)
At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
- Answering inquiries about goods and services, and providing information about their availability, location, price and related issues
- Responding to inquiries about problems and providing advice, information and assistance
- Recording information about inquiries and complaints
- Referring complex inquiries to team leaders or expert advisers
- Issuing relevant forms, information kits and brochures to interested parties
- Accessing and operating computer network systems and communication systems such as public address and paging systems
- May refer inquiries to other sources
- Occupation ceilings program year 2020-2021
- Average Weekly / Annual Earnings 2018
Backlog & Invitations issued
Australian Bureau of Statistics, 2013, ANZSCO - Australian and New Zealand Standard Classification of Occupations, 2013, Version 1.3, cat. no. 1220.0, https://www.abs.gov.au/ausstats/abs@.nsf/mf/1220.0