Last update: 27 February 2020 | see more
541211: Information Officer
State Eligibility Details
Possible Visa Options
Visa Type Eligibility *Caveats Legislative Instrument MLTSSL STSOL ROL Visa Subclass 189Skilled Independent LIN 19/051 Visa Subclass 190Skilled Nominated LIN 19/051 Visa Subclass 491State/Territory nominated LIN 19/051 Visa Subclass 491Family Sponsored LIN 19/051 Visa Subclass 485Graduate Work LIN 19/051 Visa Subclass 482TSS: Medium & Short term LIN 19/048 Visa Subclass 482Labour Agreement - DAMA Visa Subclass 186ENS: TRT & DE LIN 19/049 Visa Subclass 187RSMS: TRT LIN 19/047 Visa Subclass 494SESR: Employer Sponsored LIN 19/219,
Visa Subclass 407Training: Enhance skills LIN 19/050
*Caveats / Applicable circumstances:
No conditions apply
State/Territory Eligibility Summary Table
State/Territory Nomination Visa Subclass 190 Visa Subclass 491 List ACT Australian Capital Territory NSW New South Wales NT Northern Territory QLD Queensland ('Offshore' list) SA South Australia TAS Tasmania Category 1 VIC Victoria WA Western Australia (General stream) Occupation MAY be eligible. Limitations and specific State requirements such as higher English, relevant work experience, suitable employment offer, etc. may apply. Occupation in the 'Supplementary Skilled List', 'Special Conditions Apply' or 'Currently not available for state nomination' Occupation NOT on relevant 'State Occupation List', or 'Closed' status; but MAY still be eligible if you meet the requirements Occupation MAY be eligible for 190 nomination under specific circumstances Occupation MAY NOT be eligible
State/Territory Eligibility Details
541211: Information Officer
Responds to personal, written and telephone inquiries and complaints about the organisation's goods and services, provides information and refers people to other sources.
Occupations at Skill Level 4 have a level of skill commensurate with one of the following:
- NZ Register Level 2 or 3 qualification or
- AQF Certificate II or III.
At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience may be required in addition to the formal qualification.
Unit Group 5412: Information Officers
Respond to personal, written and telephone inquiries and complaints about the organisation's goods and services, provide information and refer people to other sources.
Indicative Skill Level
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
AQF Certificate II or III (ANZSCO Skill Level 4)
In New Zealand:
NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)
At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
- Answering inquiries about goods and services, and providing information about their availability, location, price and related issues
- Responding to inquiries about problems and providing advice, information and assistance
- Recording information about inquiries and complaints
- Referring complex inquiries to team leaders or expert advisers
- Issuing relevant forms, information kits and brochures to interested parties
- Accessing and operating computer network systems and communication systems such as public address and paging systems
- May refer inquiries to other sources
- Occupation ceilings program year 2019-2020
- Average Weekly / Annual Earnings 2018
Australian Bureau of Statistics, 2013, ANZSCO - Australian and New Zealand Standard Classification of Occupations, 2013, Version 1.3, cat. no. 1220.0, https://www.abs.gov.au/ausstats/[email protected]/mf/1220.0