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25 Jun 17 South Australia
21 Jun 17 Western Australia
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263212: ICT Support Engineer SKILL LEVEL 1
| MLTSSL | Medium and Long-term Strategic Skills List |  |
| STSOL | Short-term Skilled Occupation List |  |
| Combined List of Eligible Skilled Occupations | |
- SummaryEligibility Summary Table
- State EligibilityDetails
- ANZSCO CodeInformation
- Unit GroupInformation
ELIGIBILITY SUMMARY TABLE - ANZSCO 263212
| General Skilled Visa 189 | NOT ELIGIBLE | |||||
| State | Capital | Visa subclass 190 | Visa subclass 489 | List | ||
|---|---|---|---|---|---|---|
| ACT | Australian Capital Territory | Canberra |  |  |  | |
| NSW | New South Wales | Sydney | | | | |
| NT | Northern Territory | Darwin | | | | |
| QLD | Queensland | Brisbane | | | | |
| SA | South Australia | Adelaide |  | | | |
| TAS | Tasmania | Hobart |  | | | |
| VIC | Victoria | Melbourne | | | | |
| WA | Western Australia | Perth | | | | |
| Occupation may be eligible |
| Occupation in the "Supplementary Skilled List" or "Special Conditions Apply" |
| Check the State Eligibility tab to see further details |
| Occupation NOT eligible |
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AUSTRALIAN STATE ELIGIBILITY - ANZSCO 263212
Australian Capital Territory (Canberra)
New South Wales (Sydney)
Queensland (Brisbane)
South Australia (Adelaide)
Tasmania (Hobart)
ANZSCO 263212: ICT Support Engineer
Description: Develops support procedures and strategies for systems, networks, operating systems and applications development, solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems.
Skill Level 1 : Occupations at Skill Level 1 have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Assessing Authority
| ACS - Australian Computer Society | |
|---|---|
| Website | http://www.acs.org.au/ |
| assessment@acs.org.au | |
Alternative Titles
- Support Analyst
- Support Architect
Alternative titles are any commonly used alternative title (or titles) for the occupation. These alternative titles have the same meaning as the principal title but may be less commonly used.
Unit Group 2632: ICT Support and Test Engineers
Description: Develop procedures and strategies to support, create, maintain and manage technical quality assurance processes and guidelines and systems infrastructure, investigate, analyse and resolve system problems and performance issues, and test the behaviour, functionality and integrity of systems.
Skill Level: Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).
Tasks
- Scheduling and conducting quality audit inspections, and analysing and reviewing systems, data and documentation
- Identifying variations and potential high risk areas in securing adherence to standards and procedures
- Recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
- Communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
- Assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
- Developing, conducting and providing technical guidance and training in application software and operational procedures
- Analysing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems
- Testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
- Performing organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions
- Creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems
Other occupations in this Unit Group
- 263211 - ICT Quality Assurance Engineer
- 263213 - ICT Systems Test Engineer
- 263299 - ICT Support and Test Engineers nec
