Last update: 02 September 2020 | see more
263212: ICT Support Engineer
State Eligibility Details
Possible Visa Options
Visa Type Eligibility *Caveats Legislative Instrument MLTSSL STSOL ROL Visa Subclass 189Skilled Independent LIN 19/051 Visa Subclass 190Skilled Nominated LIN 19/051 Visa Subclass 491State/Territory nominated LIN 19/051 Visa Subclass 491Family Sponsored LIN 19/051 Visa Subclass 485Graduate Work LIN 19/051 Visa Subclass 482TSS: Medium & Short term LIN 19/048 Visa Subclass 482Labour Agreement - DAMA Visa Subclass 186ENS: TRT & DE LIN 19/049 Visa Subclass 187RSMS: TRT LIN 19/047 Visa Subclass 494SESR: Employer Sponsored LIN 19/219,
Visa Subclass 407Training: Enhance skills LIN 19/050
*Caveats / Applicable circumstances:
No conditions apply
State/Territory Eligibility Summary Table
State/Territory Nomination Visa Subclass 190 Visa Subclass 491 List ACT Australian Capital Territory NSW New South Wales NT Northern Territory QLD Queensland ('Offshore' list) SA South Australia TAS Tasmania VIC Victoria WA Western Australia (General stream) Occupation is in the State/Territory skilled occupation list and MAY be eligible if you meet the specific State/Territory nomination requirements (relevant work experience, suitable employment offer, etc.) Occupation MAY be eligible if you meet the State/Territory nomination requirements (critical skills, health / ICT and engineering occupations, etc.) Occupation is in the State/Territory skilled occupation list; OR in the Federal Government list (MLTSSL, STSOL or ROL list), however the Nominated Migration Program is currently suspended and invitations will not be issued Occupation MAY NOT be eligible
State/Territory Eligibility Details
263212: ICT Support Engineer
Develops support procedures and strategies for systems, networks, operating systems and applications development, solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems.
Occupations at Skill Level 1 have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
- Alternative Titles
- Support Analyst
- Support Architect
Alternative titles are any commonly used alternative title (or titles) for the occupation. These alternative titles have the same meaning as the principal title but may be less commonly used.
Unit Group 2632: ICT Support and Test Engineers
Develop procedures and strategies to support, create, maintain and manage technical quality assurance processes and guidelines and systems infrastructure, investigate, analyse and resolve system problems and performance issues, and test the behaviour, functionality and integrity of systems.
Indicative Skill Level
In Australia and New Zealand:
Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).
- Scheduling and conducting quality audit inspections, and analysing and reviewing systems, data and documentation
- Identifying variations and potential high risk areas in securing adherence to standards and procedures
- Recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
- Communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
- Assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
- Developing, conducting and providing technical guidance and training in application software and operational procedures
- Analysing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems
- Testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
- Performing organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions
- Creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems
- Other occupations in this Unit Group
- Occupation ceilings program year 2020-2021
- Average Weekly / Annual Earnings 2018
Australian Bureau of Statistics, 2013, ANZSCO - Australian and New Zealand Standard Classification of Occupations, 2013, Version 1.3, cat. no. 1220.0, https://www.abs.gov.au/ausstats/[email protected]/mf/1220.0