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Last update: 29 June 2020 | see more
313112: ICT Customer Support Officer
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Visa Options
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State Eligibility
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State Eligibility Details
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DAMA
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ANZSCO Code
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Possible Visa Options
Visa Type Eligibility *Caveats Legislative Instrument MLTSSL STSOL ROL Visa Subclass 189 Skilled IndependentLIN 19/051 Visa Subclass 190 Skilled NominatedLIN 19/051 Visa Subclass 491 State/Territory nominatedLIN 19/051 Visa Subclass 491 Family SponsoredLIN 19/051 Visa Subclass 485 Graduate WorkLIN 19/051 Visa Subclass 482 TSS: Medium & Short termLIN 19/048 Visa Subclass 482 Labour Agreement - DAMAVisa Subclass 186 ENS: TRT & DELIN 19/049 Visa Subclass 187 RSMS: TRTLIN 19/047 Visa Subclass 494 SESR: Employer SponsoredLIN 19/219,
LIN 19/260Visa Subclass 407 Training: Enhance skillsLIN 19/050 *Caveats / Applicable circumstances:
No conditions apply
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State/Territory Eligibility Summary Table
State/Territory Nomination Visa Subclass 190 Visa Subclass 491 List ACT Australian Capital Territory NSW New South Wales NT Northern Territory QLD Queensland ('Offshore' list) SA South Australia TAS Tasmania Category 1 VIC Victoria WA Western Australia (General stream) Occupation MAY be eligible. Limitations and specific State requirements such as higher English, relevant work experience, suitable employment offer, etc. may apply. Occupation in the 'Supplementary Skilled List', 'Special Conditions Apply' or 'Currently not available for state nomination' Occupation NOT on relevant 'State Occupation List', or 'Closed' status; but MAY still be eligible if you meet the requirements Occupation MAY be eligible for 190 nomination under specific circumstances Occupation MAY NOT be eligible -
State/Territory Eligibility Details
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DAMA - Designated Area Migration Agreement
Concessions DAMA List English TSMIT Age Skills PR Comments NT The Northern Territory Designated Area Migration Agreement What is a DAMA? | DAMA - Access All the lists
Notes
- English, TSMIT (Temporary Skilled Migration Income Threshold), Age, Skills & Experience and PR Pathway are concessions that may be available for this occupation under the relevant DAMA.
- The table above literally reproduces the information published by the different Designated Area Representatives (DARs) in their DAMA Occupation lists. Concessions available (e.g PR pathway for applicants under NT DAMA) which have not been included by the DARs in relevant DAMA lists have also not been included above. Users should carefully review all information available in the DAR websites in relation to concessions.
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313112: ICT Customer Support Officer
Description
Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.
Skill Level 2
Occupations at Skill Level 2 have a level of skill commensurate with one of the following:
- NZ Register Diploma or
- AQF Associate Degree, Advanced Diploma or Diploma.
At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.-
Assessing Authority
- Alternative Titles
- ICT Help Desk Officer
- ICT Help Desk Technician
- Systems Support Officer
Alternative titles are any commonly used alternative title (or titles) for the occupation. These alternative titles have the same meaning as the principal title but may be less commonly used.
- Specialisations
- Network Support Technician
- Operator Command Support Systems (Army)
Specialisation titles are any commonly used titles which refer to a subset of jobs belonging to the occupation designated in the principal title. These jobs involve the performance of specialised tasks rather than the broader range of tasks usually performed in the occupation.
Unit Group 3131: ICT Support Technicians
Description
Provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.
Indicative Skill Level
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)
In New Zealand:
NZQF Diploma (ANZSCO Skill Level 2)
At least three years of relevant experience and/or relevant vendor certification may substitute for the formal qualifications listed above. In some instances relevant experience may be required in addition to the formal qualification.- Tasks
- Determining software and hardware requirements to provide solutions to problems
- Responding to inquiries about software and hardware problems
- Adapting existing programs to meet users' requirements
- Installing and downloading appropriate software
- Ensuring efficient use of applications and equipment
- Implementing computer networks
- Designing and maintaining websites
- Repairing and replacing peripheral equipment such as terminals, printers and modems
- May work in a call centre
- Other occupations in this Unit Group
- 313111: Hardware Technician
- 313113: Web Administrator
- 313199: ICT Support Technicians nec
- Occupation ceilings program year 2019-2020
- Average Weekly / Annual Earnings 2018
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Australian Bureau of Statistics, 2013, ANZSCO - Australian and New Zealand Standard Classification of Occupations, 2013, Version 1.3, cat. no. 1220.0, https://www.abs.gov.au/ausstats/[email protected]/mf/1220.0
