State/Territory Eligibility Summary Table

State/Territory Eligibility Details

313112: ICT Customer Support Officer

Description

Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.

Skill Level 2

Occupations at Skill Level 2 have a level of skill commensurate with one of the following:

- NZ Register Diploma or
- AQF Associate Degree, Advanced Diploma or Diploma.

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• Assessing Authority

  TRA: Trades Recognition Australia
  	http://www.tradesrecognitionaustralia.gov.au/
  	[email protected]

Alternative Titles

• ICT Help Desk Officer
• ICT Help Desk Technician
• Systems Support Officer

Alternative titles are any commonly used alternative title (or titles) for the occupation. These alternative titles have the same meaning as the principal title but may be less commonly used.

Specialisations

• Network Support Technician
• Operator Command Support Systems (Army)

Specialisation titles are any commonly used titles which refer to a subset of jobs belonging to the occupation designated in the principal title. These jobs involve the performance of specialised tasks rather than the broader range of tasks usually performed in the occupation.

Unit Group 3131: ICT Support Technicians

Description

Provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.

Indicative Skill Level

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

- In Australia:

AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

- In New Zealand:

NZ Register Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience and/or relevant vendor certification may substitute for the formal qualifications listed above. In some instances relevant experience may be required in addition to the formal qualification.

Tasks

• Determining software and hardware requirements to provide solutions to problems
• Responding to inquiries about software and hardware problems
• Adapting existing programs to meet users' requirements
• Installing and downloading appropriate software
• Ensuring efficient use of applications and equipment
• Implementing computer networks
• Designing and maintaining websites
• Repairing and replacing peripheral equipment such as terminals, printers and modems
• May work in a call centre

Other occupations in this Unit Group

• 313111: Hardware Technician  
• 313113: Web Administrator  
• 313199: ICT Support Technicians nec  

• Occupation ceilings programme year 2018-2019
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• Average Weekly / Annual Earnings 2018
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Explanatory Notes - Information

Eligibility

The term “may be eligible” relates to general eligibility and should not be misinterpreted as your individual eligibility to apply for a visa. Note that additional specific requirements and criteria also apply to visa eligibility (e.g. higher English requirements, evidences of a job offer, etc).

Definitions

• Occupation List refers to the register of professional occupations which might qualify for an Australian Visa. There are 7 skilled occupation lists in total.
• MLTSSL is the acronym for 'Medium and Long-term Strategic Skills List'.
• STSOL is the acronym for 'Short-term Skilled Occupation List'.
• ROL is the acronym for 'Regional Occupation List'.
• LIN 19/051, LIN 19/048, LIN 19/049, LIN 19/047, LIN 19/050 refer to current Legislative Instruments which list the table of occupations appropriate for the respective visa programmes.
• Caveats / Conditions refer to current caveats applying for a particular occupation under specific visa programmes.

Disclaimer

The information in this website is intended to provide general information in relation to Australia’s General Skilled Migration program and the possible visa options for a particular occupation. Anzscosearch makes no warranty and will not be held liable for any loss or damage, whether direct or consequential in connection with the use of information contained in this website.

While due care has been taken to ensure that the content is kept-up-to-date and correct, the currency and thus accuracy of the information cannot be guaranteed due to the frequent changes in migration law, policy and procedures and related processes.

It is important that you directly check the information published on official websites of the Department of Home Affairs, skills assessment bodies and other government agencies such as a state/territory governments.