ANZSCO 313112: ICT Customer Support Officer | Australia Skilled visa

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  Last review date 26 June 2017 | LATEST UPDATES
  25 Jun 17     South Australia
  21 Jun 17     Western Australia
  20 Jun 17     Occupation Ceilings 2016-17
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313112: ICT Customer Support Officer SKILL LEVEL 2

MLTSSL	Medium and Long-term Strategic Skills List
STSOL	Short-term Skilled Occupation List
	Combined List of Eligible Skilled Occupations

Assessing Authority: TRA

SummaryEligibility Summary Table
State EligibilityDetails
ANZSCO CodeInformation
Unit GroupInformation

ELIGIBILITY SUMMARY TABLE - ANZSCO 313112

State		Capital
General Skilled Visa 189		NOT ELIGIBLE
ACT	Australian Capital Territory	Canberra
NSW	New South Wales	Sydney
NT	Northern Territory	Darwin
QLD	Queensland	Brisbane
SA	South Australia	Adelaide
TAS	Tasmania	Hobart
VIC	Victoria	Melbourne
WA	Western Australia	Perth

	Occupation may be eligible
	Occupation in the "Supplementary Skilled List" or "Special Conditions Apply"
	Check the State Eligibility tab to see further details
	Occupation NOT eligible

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AUSTRALIAN STATE ELIGIBILITY - ANZSCO 313112

Australian Capital Territory (Canberra)

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New South Wales (Sydney)

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Queensland (Brisbane)

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South Australia (Adelaide)

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Tasmania (Hobart)

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ANZSCO 313112: ICT Customer Support Officer

Major Group: 3 - Technicians and Trades Workers | Sub-Major Group: 31 - Engineering, ICT and Science Technicians | Minor Group: 313 - ICT and Telecommunications Technicians | Unit Group: 3131 - ICT Support Technicians

Description: Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.

Skill Level 2 : Occupations at Skill Level 2 have a level of skill commensurate with one of the following:

- NZ Register Diploma or
- AQF Associate Degree, Advanced Diploma or Diploma.

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Assessing Authority

TRA - Trades Recognition Australia
Website	http://www.tradesrecognitionaustralia.gov.au/
Email	traenquiries@education.gov.au

Alternative Titles

ICT Help Desk Officer
ICT Help Desk Technician
Systems Support Officer

Alternative titles are any commonly used alternative title (or titles) for the occupation. These alternative titles have the same meaning as the principal title but may be less commonly used.

Specialisations

Network Support Technician
Operator Command Support Systems (Army)

Specialisation titles are any commonly used titles which refer to a subset of jobs belonging to the occupation designated in the principal title. These jobs involve the performance of specialised tasks rather than the broader range of tasks usually performed in the occupation.

Unit Group 3131: ICT Support Technicians

Description: Provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.

Skill Level: Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

- In Australia:

AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

- In New Zealand:

NZ Register Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience and/or relevant vendor certification may substitute for the formal qualifications listed above. In some instances relevant experience may be required in addition to the formal qualification.

Tasks

Determining software and hardware requirements to provide solutions to problems
Responding to inquiries about software and hardware problems
Adapting existing programs to meet users' requirements
Installing and downloading appropriate software
Ensuring efficient use of applications and equipment
Implementing computer networks
Designing and maintaining websites
Repairing and replacing peripheral equipment such as terminals, printers and modems
May work in a call centre

Other occupations in this Unit Group

Occupation Ceiling program year 2016-2017

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Average Weekly / Annual Earnings

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ANZSCO Source: Australian Bureau of Statistics 2013, ANZSCO - Australian and New Zealand Standard Classification of Occupations, 2013, Version 1.2, cat. no. 1220.0, http://www.abs.gov.au/ausstats/abs@.nsf/mf/1220.0