State/Territory Eligibility Summary Table

State/Territory Eligibility Details

149212: Customer Service Manager

Description

Plans, administers and reviews customer services and after-sales services, and maintains sound customer relations.

Skill Level 2

Occupations at Skill Level 2 have a level of skill commensurate with one of the following:

- NZ Register Diploma or
- AQF Associate Degree, Advanced Diploma or Diploma.

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• Assessing Authority

  VETASSESS: Vocational Education and Training Assessment Services
  	http://www.vetassess.com.au/
  	[email protected]

Alternative Titles

• Client Service Manager
• Service Manager

Alternative titles are any commonly used alternative title (or titles) for the occupation. These alternative titles have the same meaning as the principal title but may be less commonly used.

Unit Group 1492: Call or Contact Centre and Customer Service Managers

Description

Organise and control the operations of call or contact centres, review customer services, and maintain sound customer relations.

Indicative Skill Level

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

- In Australia:

AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)


- In New Zealand:

NZ Register Diploma (ANZSCO Skill Level 2)


At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Tasks

• Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
• Ensuring operational efficiency within a call centre
• Providing direction and feedback to team members and assisting with recruitment
• Managing, motivating and developing staff providing customer services
• Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
• Liaising with other organisational units, service agents and customers to identify and respond to customer expectations
• May work in a call centre

Other occupations in this Unit Group

• 149211: Call or Contact Centre Manager  

• Occupation ceilings program year 2019-2020
  You need to be a Registered User to access this content. Please, Sign up or Login here.
• Average Weekly / Annual Earnings 2018
  You need to be a Registered User to access this content. Please, Sign up or Login here.

Explanatory Notes - Information

Eligibility

The term “may be eligible” relates to general eligibility and should not be misinterpreted as your individual eligibility to apply for a visa. Note that additional specific requirements and criteria also apply to visa eligibility (e.g. higher English requirements, evidences of a job offer, etc).

Definitions

• Occupation List refers to the register of professional occupations which might qualify for an Australian Visa. There are 7 skilled occupation lists in total.
• MLTSSL is the acronym for 'Medium and Long-term Strategic Skills List'.
• STSOL is the acronym for 'Short-term Skilled Occupation List'.
• ROL is the acronym for 'Regional Occupation List'.
• LIN 19/051, LIN 19/048, LIN 19/049, LIN 19/047, LIN 19/050 refer to current Legislative Instruments which list the table of occupations appropriate for the respective visa programmes.
• Caveats / Conditions refer to current caveats applying for a particular occupation under specific visa programmes.

Disclaimer

The information in this website is intended to provide general information in relation to Australia’s General Skilled Migration program and the possible visa options for a particular occupation. Anzscosearch makes no warranty and will not be held liable for any loss or damage, whether direct or consequential in connection with the use of information contained in this website.

While due care has been taken to ensure that the content is kept-up-to-date and correct, the currency and thus accuracy of the information cannot be guaranteed due to the frequent changes in migration law, policy and procedures and related processes.

It is important that you directly check the information published on official websites of the Department of Home Affairs, skills assessment bodies and other government agencies such as a state/territory governments.